Trouble casting to Boxe using iOS

MatthewNiederberger

Hi. I have the Heyup Boxe with the latest firmware and I am unable to stream from my iPhone to the projector. I can mirror the screen of my phone, but as soon as I start casting from an app, it fails.

Situations tried:

TV app (streaming and downloaded)
Netflix (streaming and downloaded)
Youtube (streaming and downloaded (premium))
Photos app (downloaded video from iCloud)

Casting videos from Photos is the only that really worked. Youtube did manage to stream about 3 seconds before returning to the Casting… screen, before I get notified that it has failed.

Devices were in the same room, same wifi network, and in close proximity to each other. Please advise.

Helen

Hi Matthew

We are sorry for the issue you are facing. Please follow these steps for troubleshooting purposes:
1. Click Feedback on the homepage.
2. Select any question and click the confirm button to submit.

Important! Please complete the above operations in time after the problem occurs. If the feedback was not submitted for a long time（more than 5 minutes）the developers cannot analyze the problem.

Please find the attachment with screenshots here to help you better understand the steps.

In addition, please provide us with the following information. The more information, the better. It all helps us solve the issue for you faster.
1. Boxe SN number
2. Boxe model
3. Router model
4. Mobile phone model

Again, we apologize for the inconvenience we have caused you. Meanwhile, please let me know if there is anything else I can do for you.

CGTheHeyUp

Hello,

I am having this exact issue, whenever I am playing any video and attempt to AirPlay it to the projector, it just eventually times out.

Is this an issue that is based off a unit issue? Or is this an OS issue?

xels

Same issue here
But i think its no “Heyup” Issue but a streamimg provider issue.
They do not allow that their stream can be mirrored.

Therefore such a projector is is useless.

marcosmm22

I have the same Issue. Actually, did not have any issue mirroring YouTube but when it came to mirroring videos directly through Airplay such as movies on Netflix or videos on YouTube (instead of mirroring the screen itself) the feature would not work. I can actually see the video continuing on the computer but it would not show up on the screen. Any insight? I think a direct way to make it work would be to connect a Chromecast on the HDMI but this issue would have to be addressed at some point.

CGTheHeyUp

Seems like this is a common issue that has no planned solution other than use a supplementary device like a FireStick or Chromecast.

This is really disappointing and downright feels like false advertising.