Need help with INMO AR products?

Helen

Need help with INMO AR products? This is the perfect place to get assistance from our editors and community users. You can also share your knowledge with others. 😀

ethanspaziani

Helen

Good evening I just received my glasses the other day in the mail and the right side is defective I tried contacting customer support they sent me to the discord and then the discord leads to here I just need help trying to get a replacement

eddy

Hi, I have purchased INMO Air2 AR Glasses. Where can I get access to the SDK?

Menguelez

eddy Welcome Eddy. @Helen will help you. I hope you can show us the Inmo air 2 here in community. 😉👍

Menguelez

eddy Are you looking for this?

https://inmoglass.com/blogs/faqs/how-to-enable-developer-mode-on-inmo-air2

Helen

eddy You could also check the detail here: https://gitee.com/inmolens/docs

Tashah

Helen hello I need help with tracking my purchase none of the email addresses are working and customer support chat never messaged me back.

INMO_AR

Tashah Hi there, please contact support@inmoglass.com with email

Zhekichan

Can i change firmware from China to Global? Or Install another AppStore?

Grenny852

Hi there, I would like to raise the request for further information on how to use the navigation and novel function as the campaign described.

Also, I would like to know whether the bluetooth is capable to connect bluetooth earphone or any limitation. Since it could not connect mine, just want to clarify the issue. Many thanks.

Helen

Grenny852 Version 2.4 currently does not support connecting to audio devices such as Bluetooth headphones, but it can connect to a keyboard or mouse. The glasses can only play audio from internal applications and cannot play the sound of phone navigation, but this issue is expected to be improved in version 2.5.

JonathanE

I have received the INMO AIR 2 but don’t understand the instructions, I have not managed to turn on the ring, nor get by navigation software onto the glasses, which was one of the main reasons for buying them. The App seems to be in Chinese… is there a manual anywhere ?

Menguelez

JonathanE

here :

https://inmoglass.com/blogs/faqs/inmo-air-ar-glasses-user-guide

Click on the green link to download and see it

INMO_AR

JonathanE Hi there, may I ask where you got the Air 2? If you obtained it from a Chinese vendor rather than our Kickstarter, Indiegogo, or official store, there is a possibility that you have purchased the Chinese version.

INMO_AR

Menguelez Hi there thanks for the reply! However, this user guide is for the INMO Air, and we will upload the manual for Air 2 soon.

JonathanE

INMO_AR

These are the details: I bought the glasses via Kickstarter:

Kickstarter Sequence#41

PledgeBox IDPBID004992840

I have now managed to get the glasses to project the google maps onto the glasses, which is what I wanted… was a little complicated, but worked ! The ring still doesn’t seem to have any communications with anything, glasses or computer or phone….

Best regards,

Jonathan Engel

JonathanE

INMO_AR As below, I bought it from Kickstarter #41….. for delivery to France.

INMO_AR

JonathanE Hi, please try to long press the exit button of the ring, and then you will hear a sound of connection

JonathanE

INMO_AR I think that I have managed it, after a couple of times trying, charging everything and trying again ! Thanks, I think it’s now OK… working on YouTube now !

Best regards !

Jonathan

Menguelez

ethanspaziani Did you contact here?

As of the INMO Air 2. Please write email to support@inmoglass.com

The INMO Customer service assistant will help you out

Also I mention @INMO_AR to help you