Remote Control not working

ChrisConstantinou

I’ ve had my heyup boxe for approximately 2 months know with very light usage (once every two weeks) and my remote control just stopped working. Ive put in brand new batteries but still nothing. I also want to mention that I have never dropped it, not once! I consider that an achievement:p. Any ideas what it might be or how to troubleshoot? What is this remote, is it bluetooth?

Thank you for taking the time to read this

ChrisConstantinou

Ok so I’v narrowed this down. Its NOT the remote, it must be the bluetooth on the Boxe. Ive confirmed this with the following:

Boxe does not find my other bluetooth devices
My mobile device can find my remote. I was not sure It was the right remote as it comes up as a gamepad but with a chinese name. I did connect to it however and could then control my mobile device using the remote so that’s that.

Question now is, how do I fix the Boxe’s bluetooth or how do I RMA it?

ChrisConstantinou

Ok so I reset the thing and just realized that wifi is not working at all, eo I will have to RMA it.