No Dolby Audio Stream

xels

A movie or a part of a series can not be played from USB because Dolby Audio ist not supported.

I hope this will come in the next firmware. Otherwise this projector is useless!

Emmanuel3000

Hi @xels , thanks for your feedback. We are checking internally with the product team and will come back to you.

xels

How long are you checking?
Whats about a software update to use this, at the moment useless, thing?

xels

Helen

Dear xels, we are so sorry that you met this problem. We are still trying our best to check the problem and find the solution, which might take longer than we expect when it comes to the product software update.

So sorry that the product cannot meet your need. You could return it and we would arrange a refund for you ASAP. Please contact our customer service at support@heyupnow.com and they will show you the refund process.

CarlosBalastegui

Estoy en el mismo punto, tengo puesto el fire TV y no se escucha ninguna película o serie

Helen

Hi, Heyup Boxe does not support Dolby and DTS, so when playing the video of this kind of audio stream, this prompt and silent imagination will appear. You can try to switch to other non-Dolby audio streams or change other videos for playback. You can also install third-party software to try to see if you can decode the Dolby audio stream~