customer care

AdhelSakli

I’m curious. as a percentage, in your opinion, how important is customer service. and why?

DarkPikaJP

AdhelSakli hey welcome to Heyup. Very interesting first question. Good Customer Service is definitely important but it’s also hard to come by these days. Sometimes one can get/give great customer service just by being their nice, friendly, self.

By the way, don’t forget to introduce yourself here.

Heyo

AdhelSakli Hey welcome aboard! And yes, this is a great question that not enough people consider when buying tech I think. For me, it’s huge. There’s never going to be a ‘perfect’ device - you’re always going to have issues - and the customer service I get when needing help is really important to me. It’s one of the reasons I keep buying Apple products. Quite a few tech products I’ve purchase, mainly from OnePlus and Google have had pretty terrible customer service unfortunately.

Matthias

AdhelSakli most of the time it isn’t necessary, but if the device gets in trouble it will comfort you a lot if the service is great. Not only in terms of how fast the device is repaired but also in terms of email/telephone support and how Strick the warranty is been handled. I have made some sad experience with realme who doesnt seem to take the failures I told them serious enough. I tried to get a solution for about half an year which only leads them to block me at social media and to not fix my problem.

Otherwise I have made good experience with the Sony Xperia support back in the days of the Z1 and with the ZTE Support.

And for non Mobile phones I enjoyed the SanDisk SD Card Support and the Logitech support. They have been great.