Never received product I won

LisaAdams

I won the smart toothbrush and I never received it. What did I do? I have tried emailing, FB messenger, comments on the page. Idk what else to do.

Menguelez

LisaAdams Oh how strange 🤔 maybe @Helen or @Heyup could help you.

Heyo

LisaAdams I know there were a lot of delays and things around the holidays but yes they should be able to help you out.

Helen

LisaAdams Hi Lisa. So sorry for the waiting! We will check it out with our colleague and get back to you ASAP.

EvilZelda

LisaAdams

Hi Lisa, regarding the Advent Calendar Competition, we have sent you the notification email but seems you haven’t replied your confirmation and shipping information before the given date. We are so sorry to tell you that following the rule of the activity, the shipping arrangement of the prize was ended, and your award qualification has been canceled. Please let me know if you have any questions.
Thank you for your joining and hope you could have good luck next time!