Serious problems with the points and badges system.

Enrico_NonSoloRobot

After 3 complaints in the Discord community and after a small break due to personal problems, I find myself having to make a post about the points system that just doesn’t work… I had reached 225 points the first time, which are then magically dropped to 160, then back to 215, then dropped to 175, then raised to 215 and now that i unlocked the badge for the fifth rewiew i went to check and found instead that 10 points more 35 less… down to 180 with lots of budge I had unlocked gone. Now I would like to ask for the last time… I was promised that the system would be fixed, if indeed this points system is needed it MUST WORK, I’m frankly tired of having to point out this problem every time, also because if it is needed for accessing the tryouts like this I have been disadvantaged many times. I hope that the problem will be solved and I will get my badges and points back especially for spending my time to earn. It’s a fantastic community let’s not get lost in these serious shortcomings.

Menguelez

Enrico_NonSoloRobot Is strange, but let me mention @Helen to help you.

Helen

Hi Enrico_NonSoloRobot , We apologize for the inconvenience caused by our point system. We understand that the system has not been working properly and has caused frustration among our users. We want to assure you that we are doing everything we can to fix it.

Our tech team has been working around the clock to identify the issue and resolve it. However, every time we fixed it, the points changed for no apparent reason. We understand how frustrating this must be for you, and we are truly sorry for the inconvenience caused.

We want to let you know that our tech team has assigned all the badges that you should have received. We hope this will help alleviate any frustration you may have experienced. Additionally, we are happy to inform you that we are making a new updated point system for Heyup. It will be launched in June, and we believe it will provide a better user experience.

Besides, at Heyup, a Tryout Tester is not only chosen based on the points they have accumulated in the community, but also takes into consideration their answers in the application form, their activity in the community, their social media, and more.

We want to ensure that the Tester represents our community in the best possible way and is someone who is actively engaged in all aspects of our community. Therefore, we carefully evaluate all the factors before selecting a Tester.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us.

UxiaCesSantos

Enrico_NonSoloRobot I have the same problem, I had 170 points. But I was away from the platform for a few months due to illness and work and now when I have returned I have found that I have fewer points.

Enrico_NonSoloRobot

Helen Thanks Helen for the reply, I know very well that points are not the only method of choice but if they count for anything it must be an equal system and above all it must work. I take this opportunity to point out that all the badges I had unlocked have not been restored, they are still 15 points below the previous level, with the 10 points of the badge from the 5 rewiews I should have reached 225, so no, my frustration is not been relieved at all indeed it increases in thinking that you are not capable of carrying out such simple checks when I had already posted a photo as proof … And as I said in the post the problem is not only the points themselves, but the fact that accumulating them means in itself having been active and having spent time (with pleasure for God’s sake) creating posts, responding to the community, sharing ideas, opinions and reviews, and making reviews requires commitment, having those points removed is a bit like canceling that commitment and that love, that’s the most frustrating thing.

Now I will mark everything I should have unlocked so you can do your best checks.

Helen

Enrico_NonSoloRobot Hi, it took us some time to figure out which badges were missing for no reason. We are so sorry for the issue again, and the badges are assigned to you.

Enrico_NonSoloRobot

Thanks to you and to all the team, I apologize for the outburst but coming back after a bit of absence due to illness and still found the problem of the points I was really disappointed, surely the community will get better and better over time and I think this can also depend on who also reveals the weakest parts of the community

giuliojpg

Hi, it’s been a while since I’ve been on here. I have some questions: the badges have completely disappeared from my account, and I can’t see the achievements. Is it normal?

Menguelez

giuliojpg You can see them clicking in your username twice , look

Also in the main page where you can see All discusions.

Then you click and appears

And after that click on Achievements

giuliojpg

Menguelez Thanks! I’ve seen I may have the same problem, as some of the achievements are still locked despite the fact, for example, I have had access to two tryouts and posted the reviews, or I posted more than 40 posts but I’m still a rising star.

Menguelez

giuliojpg Let me mention @Helen to help you

Helen

giuliojpg Hi, the badges have been assigned. Sorry for the issue.

Enrico_NonSoloRobot

Helen again.. I truly have no more words… I am deeply embittered

Yamilion

If something fails, you need to restart the server.

Helen

Hi Enrico_NonSoloRobot I apologize for the inconvenience you have faced. Our technical team has made several attempts to resolve the issue with the point system, but it has unfortunately continued to malfunction and we have been unable to identify the root cause. To ensure our users’ satisfaction, we are in the process of developing a brand new point system which is expected to be launched in July. We appreciate your understanding and support in this matter.

Yamilion

and what to do?

Yamilion

Helen or maybe you should try to open a new twin platform?